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McAfee Gold Support
Our standard support offering—perfect for the small to medium enterprise—features proactive support to keep you protect against the latest threats and vulnerabilities.
- Manage risk, not products—Receive timely alerts on the latest threats and vulnerabilities. We solve your problems quickly and accurately—the first time.
- Keep your McAfee products working continuously with maximum efficiency—Daily updates protect you from the latest threats, and innovative tools and technologies help our support specialists work smarter and act more quickly to resolve issues.
- Maximize system uptime with responsive service from an industry leader—Get mission-critical help fast from our 24/7/365 call center.
- Help yourself—Online tools like McAfee Virtual Technician help you identify common issues and installation problems. Access our award-winning ServicePortal for a comprehensive KnowledgeBase, instructional videos, and other self-help solutions. Receive product training and evaluate products at our Global Solutions Lab.
Technical Support Your Way
Your security needs are unique, and your technical support needs are unique. That’s why we offer four programs—a la carte software and hardware support programs that let you define your own support experience.
- Gold Select Technical Support: Designed for organizations with up to 10,000 nodes, this program provides all of the standard gold support services plus enhanced escalation processes and support for a wider array of products.
- Platinum Technical Support: Organizations with up to 75,000 nodes will benefit from all of our standard support offerings plus an assigned Support Account Manager for each region, and support for a wider array of products.
- Platinum Select Technical Support: Enterprises with more than 75,000 nodes receive all the benefits of the Platinum program on a global scale, with a Support Account Manager to support your business in all locations, from solutions planning assistance to direct intervention for faster problem resolution.
McAfee Technical Support offerings—what does it include?
